Refund policy
Returns
We hope you love your BOTARI order. If something isn’t right, we’re here to help.
Changed your mind?
You have 14 days from receiving your order to let us know that you would like to return it. Once you’ve notified us, you have a further 14 days to send your items back.
To start a return, please contact us at hello@botari.co with your order number and the item(s) you would like to return.
Items should be returned in their original condition and packaging.
For health and hygiene reasons, products supplied with a hygiene seal cannot be returned once that seal has been broken, unless the product is faulty.
Where an item has been handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value.
Return postage
Unless your item is faulty, damaged or incorrect, you are responsible for the cost of returning your order to us.
We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.
Please do not send returns without contacting us first.
Refunds
Once we receive and inspect your return, we’ll process your refund to your original payment method.
Eligible refunds will be processed within 14 days of receiving the returned goods.
If you are returning your entire order under your right to cancel, we will also refund the cost of our standard delivery option. Any additional amount paid for express or upgraded delivery is non-refundable.
Your bank or payment provider may take additional time to show the refund in your account.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, incorrect or not as described, please contact us at hello@botari.co as soon as possible with your order number and photographs where relevant.
We’ll work with you to arrange an appropriate replacement or refund, including reasonable return costs where applicable.
Nothing in this policy affects your statutory rights.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the eligible item for a refund and place a new order.
Return address
Please contact us before returning an item. Once your return has been approved, we’ll provide the relevant return instructions and address.
