Shipping policy
Shipping
We currently ship BOTARI orders within the UK, with selected international destinations also available.
Processing times
Orders are usually processed and dispatched within 1–2 working days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
During launches, promotions or particularly busy periods, processing may take a little longer. If there is a significant delay to your order, we’ll let you know.
UK delivery
Standard Delivery
Estimated delivery: 2–4 working days after dispatch
Cost: £3.99
Free standard delivery on UK orders over £45.
Delivery times are estimates and begin once your order has been dispatched.
Tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.
Please allow a little time for tracking details to update after dispatch.
Delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error, contact us as soon as possible at hello@botari.co. We’ll always try to help, but once an order has entered fulfilment or been dispatched, we may not be able to change the address.
Delivery delays
Occasionally, deliveries may be delayed due to circumstances outside our control.
If your order has not arrived within the expected delivery window, please contact hello@botari.co with your order number and we’ll look into it for you.
Lost or damaged orders
If your parcel arrives damaged, or you believe it has been lost in transit, please contact hello@botari.co as soon as possible with your order number and any relevant photographs.
We’ll investigate with our delivery partner and work with you to resolve the issue.
International shipping
We ship to selected international destinations.
Available countries, shipping costs and estimated delivery times will be shown at checkout.
International orders may be subject to import duties, taxes or customs charges depending on the destination. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
